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GDPR – Restrict Data Processing for Service Cloud

When needed, prevent the processing of your customers’ and employees’ data in your customer service center. We give guidance to help you restrict forms of data processing to help comply with the laws that are important to your company.

Available in: All Editions

Various laws and regulations require you and your company to sometimes restrict the processing of your customers’ data. We’ve listed a few of the laws that are important to many companies collecting and processing their customers’ data.

  • General Data Protection Regulation (GDPR), European Union
  • Federal Rules of Civil Procedure, United States

If you encounter situations that require you to restrict data processing for any of your customers, review these common requests and the procedures related to them.

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Salesforce response to ‘Spectre’ and ‘Meltdown’ Vulnerabilities

 

  • Salesforce is aware of recently reported security vulnerabilities ‘Spectre’ and “Meltdown,’ which are affecting a wide range of computer processors.
  • As is the case for many other companies, Salesforce’s infrastructure uses operating systems that are impacted by these vulnerabilities.
  • Salesforce is working to remediate these vulnerabilities as quickly as possible as the applicable patches are made available by our vendors.
  • Salesforce will continue to monitor the issue and provide updates as appropriate.
  • In addition to the actions that Salesforce is taking, we encourage our customers’ to thoroughly evaluate their own systems and take steps to remediate any vulnerabilities identified.
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IT Healthcheck

This IT Health Check service is entirely free – you don’t have to make any commitment whatsoever, even if you use it simply to call your existing IT provider to task.

​The information will never leave your company – all tests are performed on site by qualified engineers.

​All tests are passive and your network will not be affected in any way. Sign up now

​Following your Network Health Check, you will receive a report with detailed analysis of your computer network – again completely free of charge and without obligation

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ADVICE ON RANSOMWARE

By now we have all heard about the recent widespread ransomware breakout which has affected so many organisations and individuals. There is so much ‘advice’ and recommendations and it can all be a bit confusing!

​DO NOT DOWNLOAD ANY FREE OFFERS OF SOFTWARE TO SCAN YOUR COMPUTERS FOR INFECTION

The first thing to note is that the potential of being affected by this problem is NOT exclusively directed towards Microsoft Windows XP. All versions of Microsoft Windows have the potential of being subject to this problem. This issue is not a typical virus infection which can be relatively cleaned up or disinfected. This type of problem may not be detected by your anti-virus software, even if is up-to-date.
​
IF IN DOUBT !
– DON’T CLICK ON THAT LINK IN YOUR EMAIL MESSAGE
– DON’T OPEN THAT EMAIL ATTACHMENT ‘JUST TO HAVE A LOOK!’
– DON’T OPEN THAT EMAIL MESSAGE WHERE YOU DO NOT RECOGNISE THE SENDER
– BE WARY WHEN VISITING A NEW WEBSITE FOR THE FIRST TIME – IS IT GENUINE?

CONTACT US URGENTLY IF YOU HAVE BEEN INFECTED OR IF YOU ARE NOT SURE.

t : +44 (0)20 3286 3549
e: support@business.enterprise-online.co.uk

WHAT YOU SHOULD ALWAYS DO!

– ENSURE THAT YOUR SYSTEMS ARE BACKED UP ON A REGULAR BASIS
– KEEP YOUR OPERATING SYSTEMS AND SOFTWARE UP-TO-DATE
– KEEP YOUR ANTI-VIRUS ANTI-MALWARE PROTECTION UP-TO-DATE
– CHANGE YOUR PASSWORDS ON A REGULAR BASIS